Clear steps, from delivery to resolution.
Know what you pay, when you can request a change, and what happens before a return or refund is complete. Rthquick's central team coordinates these decisions for every brand on the marketplace.
What delivery costs
The charge is calculated once for the combined order. Your final amount is shown at checkout before you place it.
Inside Chattogram
৳80 delivery for an order with a product subtotal below ৳3,000.
Outside Chattogram
৳150 delivery for an order with a product subtotal below ৳3,000, including Dhaka and other districts.
Free-delivery threshold
When the product subtotal reaches ৳3,000 or more, the standard delivery charge is ৳0. This threshold is checked before any coupon discount.
Updates and payment
Rthquick tracks delivery at order level. Cash on Delivery (COD) is available; bKash online payment is not active yet. Delivery being marked complete does not by itself confirm that COD cash has been received.
Cancelling an order
You can request cancellation online while an unpaid COD order is still pending or confirmed.
What you do
Open your order page, send a cancellation request and explain why. Sending a request does not cancel the order immediately.
What Rthquick does
The central admin reviews and approves or declines it. If approved, the order is cancelled; if declined, the order remains active. For paid, dispatched or delivered orders, contact support instead of relying on this online cancellation path.
Returning an item
Returns are item-based, so you may ask about a particular item and quantity without treating the entire order as returned.
Check eligibility
Look for the item's returnable status and return window on the product and saved order details. The window starts from recorded delivery, not order placement.
Send a request
For an eligible delivered order, request a return from its order page with the item quantity and reason. Do not send the item yet.
Wait for a decision
Rthquick reviews the reason, authorizes or rejects the return, and confirms who pays the return courier. Authorization is not a refund.
Receipt and inspection
After an authorized item arrives, Rthquick records receipt and inspects it. An accepted inspection is needed before a paid COD refund can be approved.
Wrong or damaged item
When Rthquick verifies that the wrong item was sent or the item is damaged/defective, Rthquick is responsible for return courier postage. If you paid the courier, keep the receipt: a verified amount can be added to the refund. A pickup is not automatic.
Fit, change of mind or other reasons
The customer pays the return courier when Rthquick verifies one of these reasons. Your reported reason is reviewed; the confirmed reason and payer are shown after authorization.
How COD refunds work
A refund can be considered after Rthquick receives and accepts an eligible return on a delivered, paid COD order.
Refund amount
The returned item's original paid price is used, less its proportional share of any order-wide coupon discount. A partial return does not refund the original delivery charge. If all items are returned, Rthquick may include that charge once after review.
Return courier is separate
Original delivery and return courier postage are different charges. When Rthquick is responsible for the return courier and you paid it, a verified receipt may support reimbursement. We do not reimburse the same receipt twice.
Recipient checked first
Before recording an external refund payment, Rthquick verifies the intended recipient through the original order contact or in person. If an alternate recipient is involved, the reason is recorded.
Paid only after transfer
Refund approval records the amount but does not send money. Rthquick sends the COD refund outside the website, then records the actual payment method and reference. Your order page distinguishes approved/pending payment from completed.
Need help with a specific order?
Tell us the order number and what happened. Our team can review delivery, cancellation, return eligibility or refund status.